Candidate Help & Support
Support for candidates through the assessment process and resolve their most common questions.
General
- Assessment Feedback FAQs for Candidates
- How-to: The Assessment Process + FAQ
- How to get started and using the Help Center
- Delete my data
- How long does it take to receive an assessment invitation?
- Will my current employer be able to see my profile?
Tips for your Assessment
Audio/Video Troubleshooting
- "JavaScript Disabled" - How to enable JavaScript in your Chrome browser
- Why is it taking a long time for my video to upload?
- Allow Your Browser Access to Your Camera and Microphone (macOS)
- Allow Your Browser Access to Your Camera and Microphone (Windows)
- Update the default camera on your browser.
- I received an access to camera forbidden error. How do I give my browser permission to access my camera?
Common Questions
- Is AI Grading Me?
- Why is the link deactivated?
- I received an email is not valid error.
- Why don't I see an option to start the assessment?
- What if the assessment has video/audio questions?
- Assessment Troubleshooting