Candidate Support
General
Tips for your Interview
Audio/Video Troubleshooting
- "JavaScript Disabled" - How to enable JavaScript in your Chrome browser
- Why is it taking a long time for my video to upload?
- Allow Your Browser Access to Your Camera and Microphone (macOS)
- Allow Your Browser Access to Your Camera and Microphone (Windows)
- Update the default camera on your browser.
- I received an access to camera forbidden error. How do I give my browser permission to access my camera?
Common Questions
- I received an email is not valid error.
- Why don't I see an option to start the interview?
- What if the interview has video/audio questions?
- Assessment Troubleshooting
- I’ve completed an interview. What happens next?
- My interview expired. Can I get an extension?