Candidate Support

General

• How-to: The Interview Assessment Process + FAQ
• How to get started and using the Help Center
• Delete my data
• Candidate accessibility
• Will my current employer be able to see my profile?
• Are interviews timed?

Tips for your Interview

• Tips for a successful interview
• Should I use my phone or computer to do my interview?
• Which browser is recommended to complete my interview?

Audio/Video Troubleshooting

• "JavaScript Disabled" - How to enable JavaScript in your Chrome browser
• Why is it taking a long time for my video to upload?
• Allow Your Browser Access to Your Camera and Microphone (macOS)
• Allow Your Browser Access to Your Camera and Microphone (Windows)
• Update the default camera on your browser.
• I received an access to camera forbidden error. How do I give my browser permission to access my camera?

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Common Questions

• I received an email is not valid error.
• Why don't I see an option to start the interview?
• What if the interview has video/audio questions?
• Assessment Troubleshooting
• I’ve completed an interview. What happens next?
• My interview expired. Can I get an extension?

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