If your assessment questions load slowly or don’t appear correctly, try the following steps to resolve the issue:
Internet Connection
- Ensure your internet connection is stable and high-speed (wired or strong Wi-Fi preferred).
- Avoid using mobile hotspots or networks prone to drops.
Browser
- We recommend using Chrome for the best performance.
- Latest versions of Safari and Edge are also supported.
- Make sure your browser is fully updated to the latest version.
Browser Extensions
- Disable browser extensions that block scripts, ads, or trackers (e.g., ad blockers or privacy tools).
- Consider using an incognito/private window if unsure.
Device Setup
- Close unnecessary tabs or programs to free up system resources.
- Ensure your device has enough battery life or is plugged in.
Troubleshooting
Try performing a hard refresh of the page to reload all resources:
Windows:
Ctrl + F5orCtrl + Shift + RMac:
Command + Shift + R
If this doesn’t resolve the issue, try clearing your browser cache and reloading the page.
Still Having Issues?
If the problem persists after clearing your cache, please contact us on support@vervoe.com with details of the issue, including:
- The browser you're using
- A description of what’s going wrong
- Any error messages you’ve received