There may be times when certain features don’t work as expected—such as recording or reviewing a video within your assessment. In many cases, clearing your browser history and cache can help resolve these issues.
When to Clear Your Cache
If you're experiencing problems with:
- Video recording not starting
- Playback issues
- Unexpected glitches
…it’s a good idea to clear your browser’s cache and history.
Before You Begin
Make sure to:
- Close all open tabs and browser windows.
- Reopen your browser with a blank tab before following the cache-clearing steps.
How to Clear Your Cache
Choose your browser from the links below for detailed instructions:
- Clear Cache in Google Chrome
- Clear Cache in Mozilla Firefox
- Clear Cache in Safari
- Clear Cache in Internet Explorer
Tip: If you're still having trouble using Internet Explorer or Safari after clearing your cache, we recommend switching to Google Chrome or Mozilla Firefox for a better experience.
Still Having Issues?
If the problem persists after clearing your cache, please contact us on support@vervoe.com with details of the issue, including:
- The browser you're using
- A description of what’s going wrong
- Any error messages you’ve received