Assessment Insights offers full visibility into your hiring process with on-demand reporting. These insights help you understand how your assessment is performing and where improvements can be made.
Where to Find Assessment Insights
Assessment Insights are available to all users, including those on a free trial. You can access insights from both active and inactive (open/closed) assessments via:
- The navigation bar in any stage of an assessment
- The assessment card from your dashboard
Insights Categories
Completion Rates
What is it? Tracks the percentage of candidates who start and complete the assessment.
What does it tell you? High completion rates suggest your assessment is engaging and user-friendly. Low completion rates may signal a confusing or overly long process.
What should you do with it? If completion is low, consider shortening the assessment, simplifying complex questions, or improving clarity in instructions.
Time to Complete
What is it? Shows the average time candidates take to complete the assessment.
What does it tell you? Provides insight into whether your assessment is too long or too short.
What should you do with it? If candidates are spending significantly more or less time than expected, review the number and complexity of questions. Aim for a completion time that matches the role's expectations.
Conversion to Hire
What is it? The percentage of candidates hired after completing the assessment.
What does it tell you? Helps you measure how effective the assessment is in identifying top performers.
What should you do with it? A low conversion rate might mean the assessment isn’t aligned with the role or is failing to surface the best candidates. Revisit your questions to ensure they assess job-relevant skills.
Candidate Satisfaction Score (CSAT)
What is it? A 1–5 rating provided by candidates after completing the assessment, with optional comments.
What does it tell you? Gives direct feedback on the candidate experience.
What should you do with it? Aim for a CSAT score above 4.0. If it's lower, review candidate comments for insights and revise areas that cause confusion or frustration.
Where to find it:
- Account Insights tab: Shows average score and all feedback across assessments.
- Assessment Insights tab: Displays CSAT per assessment, with filtering and comment review options.
Drop-Off Points
What is it? Highlights where candidates abandon the assessment.
What does it tell you? Pinpoints potential problem areas within the assessment.
What should you do with it? Review and revise any questions or sections where drop-off is high. Simplify language, improve instructions, or adjust difficulty.
Question Performance
What is it? Shows how many candidates view and answer each question.
What does it tell you? Helps identify which questions are engaging and which are being skipped.
What should you do with it? If a question has low engagement, consider rewording it or checking its relevance.
Skill Assessment Effectiveness
What is it? Measures how well candidates perform on skill-based questions.
What does it tell you? Indicates whether your assessment evaluates the right skills for the role.
What should you do with it? Ensure your questions are aligned with the core competencies of the job. Adjust or add questions as needed.
Question Difficulty
What is it? Analyses how easy or difficult each question is based on answer patterns.
What does it tell you? Shows whether your assessment is balanced.
What should you do with it? Aim for a mix of easy, moderate, and challenging questions. If too many candidates score too high or too low, tweak difficulty.
Multiple-Choice Response Insights
What is it? Breakdown of how often each option is selected in multiple-choice questions.
What does it tell you? Highlights overly easy or confusing questions.
What should you do with it?
- Correct answers should be selected 60–80% of the time.
- 90% = too easy. <30% = too hard or unclear.
- Distractors should be selected 10–40% to indicate realistic alternatives.
Small sample sizes may skew results.
Completions Over Time
What is it? A chart tracking daily candidate completions over a selected period (default: 30 days).
What does it tell you? Reveals when candidates are most active and when to invite more.
What should you do with it? Use this data to time campaigns, reopen assessments, or close them when engagement slows.
Score Distribution
What is it? Displays the range of scores across candidates in a visual chart.
What does it tell you? Indicates assessment difficulty and how well it separates candidates by ability.
What should you do with it?
- A bell curve (most scores 30–80%) is ideal.
- Too many high scores? Assessment may be too easy.
- Too many low scores? Questions may be too hard or misaligned.
Account-wide Score Distribution: Shows how scores compare across all assessments. Entry-level roles often show a left-skewed distribution with more high scores.
Irregular patterns? Adjust question balance, add scenario-based questions, or reduce overuse of multiple-choice formats.
Question-by-Question Drop-Off
What is it? Shows how many candidates viewed and completed each question.
What does it tell you? Reveals unclear or disengaging questions.
What should you do with it? Investigate and refine high drop-off questions.
Note: Disabled if question randomisation is active.
Summary
Assessment Insights provides powerful tools to:
- Monitor candidate engagement and assessment performance.
- Identify areas for improvement in content, difficulty, and candidate experience.
- Make data-informed decisions to ensure a fair and effective hiring process.
- If you need help interpreting your insights or optimising your assessments, reach out to your Account Manager or visit the Vervoe Skills Assessment: Best Practices guide.