Chatbot Widget Overview & Set-up

The Chatbot Widget is designed to enhance your candidate screening process by automating initial interactions. Once enabled, the chatbot engages candidates with pre-screening questions and either progresses qualified individuals to the full assessment or notifies those who don’t meet the qualifications.

This guide will walk you through how to activate, embed, and customise the chatbot to optimise your hiring workflow.

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Why Use the Chatbot Widget?

Embedding an AI-powered screening assistant directly into your career sites, job ads, or landing pages offers several benefits:

• Qualify candidates in real-time without them leaving the page

• Boost engagement and reduce drop-off rates

• Capture and assess candidates instantly for a more efficient hiring process

By using the chatbot, you streamline your pipeline right from the initial candidate interaction.

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Getting Started

Before embedding the chatbot on your web pages, make sure you have:

1. Created your assessment

2. Set up your screening questions

Once your questions are ready, you can easily embed the chatbot onto your selected web pages, allowing candidates to apply and complete the pre-screen directly through the widget.

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Important Notes

• No ATS Integration: The chatbot does not integrate with your ATS. Candidate data captured through the chatbot will remain within the Vervoe platform.

• Question Design: For optimal results, ensure that your screening questions are concise, clear, and aligned with your screening criteria.

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Enabling the Chatbot

Account-Level Activation

To use the chatbot, an account admin must first enable it in the account settings. Once activated, users will receive instructions on how to embed the widget on their desired pages.

 

Embedding the Chatbot Widget

Follow these steps to embed the chatbot onto your website or careers page:

1. 1. Copy the Code: Retrieve the JavaScript snippet from your settings.

   2. Paste the Code: Navigate to the webpage where you want the chatbot to appear.

   3. Insert the Code: Place the code within the HTML section of the page, ensuring it’s inserted where you want the widget to display.

   4. Save and Publish: Once saved, publish the page to activate the chatbot.

 

To add more URLs for the same assessment, click Add Assessment Page Link and input the webpages where you'd like the chatbot to appear.

 

Candidate Experience

When the chatbot is live, candidates will see it as a pop-up widget on the designated page. The chatbot’s branding will initially feature the Vervoe Koala, Ollie.

Chatbot Flow

1. Candidate Clicks the Widget: This opens the conversational screening modal.

2. Screening Begins: The chatbot guides candidates through a series of standard screening questions.

Widget Messages for Pass/Fail Screening Flow

• If a Candidate Fails :

  • Message: "Thank you for completing the screening. Unfortunately, you did not meet the requirements to proceed further. We wish you the best in your job search."

  • Action: End the conversation and close the chat bubble.

• If a Candidate Passes :

  • Message: "Great job! You’ve passed the screening. Click the link below to start the next assessment: [Magic Link]. A copy of the link has also been sent to your email, so you can complete it at your convenience. Please note that you have X days remaining to complete the assessment."

  • Action: Provide a clickable magic link and send an email with the link.

By enabling the chatbot, hiring teams can streamline their screening process and ensure a seamless candidate experience, reducing time-to-hire while improving efficiency.