Whether you're new to Vervoe or looking to dive deeper into specific features, the Help Centre is your go-to resource. It’s designed to guide you through every stage of using the platform—from setting up your account to interpreting AI-scored results. Here's a snapshot of what you can find:
🟢 Welcome to Vervoe
Perfect for first-time users, this section includes:
- An introduction to the platform
- A change management plan to support internal adoption
- Basic training guides
⚙️ Account Setup
Covers everything you need to get started, including:
- Essential account setup instructions
- Managing user roles and permissions
- Subscription and trial management
🧠 Creating Assessments
Comprehensive support for building and customising assessments:
- Step-by-step guides for assessment creation
- Settings to control timing, branding, and candidate experience
- Accessibility features and anti-cheating measures
- Detailed breakdowns of each question type, including immersive simulations
👥 Candidate Management
Tools to manage candidates throughout the process:
- How to invite candidates
- Tips for managing responses, reminders, and communication after they’ve started
🤖 AI Scoring & Compliance
Understand how Vervoe's AI works and how to review results:
- Insight into the Vervoe AI grading process
- Reviewing and interpreting candidate results
- Compliance and frequently asked questions
📊 Insights & Reporting
For users focused on data and outcomes, you’ll find:
- Key metrics and reporting tools
- How to share and access assessment insights
🔌 Platform Integrations
For connecting Vervoe with your existing tech stack:
- Overview of available integrations
- Step-by-step setup guides for ATS and HRIS systems
🙋 Candidate Help & Support
If a candidate is having trouble, point them here:
- Common candidate queries and platform guidance
- Technical troubleshooting steps
No matter where you are in your Vervoe journey, the Help Centre is here to support you. Bookmark it, search it, and don’t hesitate to reach out if you can’t find what you need.