Supermarket Assistant: Interview Guide
Candidate:
Skills assessment score (%):
This interview guide is intended to be used in conjunction with the Vervoe skills assessment. Where a candidate has scored Low - Medium on a skill, focus on asking more questions from that skill to gain deeper insight into their level of competency.
Competency / Skill |
Candidate with this will display |
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Supermarket Assistant |
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Questions |
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What appeals to you about working as a supermarket assistant at our organisation?
What challenges do you think you would face working as a supermarket assistant?
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Comments:
Competency / Skill |
Candidate with this will display |
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High |
Communication |
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Questions |
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Tell me about a time where your message or communication was NOT understood. What was the situation and how did you rectify it?
How would you communicate with someone who didn’t speak your language or was hard of hearing?
How would you talk to an angry or stressed customer? |
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Comments:
Competency / Skill |
Candidate with this will display |
Low |
Medium |
High |
Customer Empathy |
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Questions |
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How would you maintain empathy for a customer who is taking their anger out on you?
Describe a time where you received positive feedback from a customer or supervisor.
Describe a time where you turned around a customer’s experience from negative to positive. |
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Comments:
Competency / Skill |
Candidate with this will display |
Low |
Medium |
High |
Cash Handling |
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Questions |
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What is your cash handling experience?
You receive a $20 note for an order totalling $5.42. How would you add up the change? |
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Comments: