Telehealth Nurse: Interview Guide
Candidate:
Skills assessment score (%):
This interview guide is intended to be used in conjunction with the Vervoe skills assessment. Where a candidate has scored Low - Medium on a skill, focus on asking more questions from that skill to gain deeper insight into their level of competency.
Competency / Skill |
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Telehealth Nurse |
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Questions |
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What challenges do you foresee by being a telenurse? How would you overcome these?
How would you build rapport with patients that you cannot physically interact with? |
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Comments:
Competency / Skill |
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Communication Skills |
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How would you obtain all relevant information from a patient who was in distress?
How do you explain technical medical terms to a non-technical person in this role?
What would you do if you received a call from a patient who had a poor connection or line?
Describe a time where you have had to communicate an adherence or health plan to a patient who didn’t understand what you were saying. How did you get around this issue? |
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Competency / Skill |
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Clinical Knowledge |
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Questions |
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You receive a call from a concerned person whose friend has drunk too much alcohol. What would be the first question you would ask to assess the severity of the situation?
Tell me about your Registered Nurse experience.
What was the most complex case you have worked on? What was your involvement in it?
Tell me about a time where you had to deal with an aggressive or hostile patient or family member. |
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Comments:
Competency / Skill |
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Ethical Knowledge / Empathy |
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Tell me about a time where you have demonstrated cultural/religious empathy or understanding in treatment of a patient.
How would you handle client confidentiality, whilst maintaining documentation, when working with clients over the phone?
Tell me about a situation when a patient has refused consent to treatment. How did you manage this? |
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Comments: