Telehealth Nurse – Vervoe Help Center

Telehealth Nurse: Interview Guide

Candidate:

Skills assessment score (%):

This interview guide is intended to be used in conjunction with the Vervoe skills assessment. Where a candidate has scored Low - Medium on a skill, focus on asking more questions from that skill to gain deeper insight into their level of competency.

Competency / Skill	Candidate with this will display	Low	Medium	High
Telehealth Nurse	Ability to translate general nursing to over the phone solutions Can confidently as questions remotely to semi-diagnose or diagnose health issues over the phone without having to physically be with patients Excellent verbal communication skills Remains calm under pressure when highly emotional callers present
	Questions
	What challenges do you foresee by being a telenurse? How would you overcome these? How would you build rapport with patients that you cannot physically interact with?

Comments:

Competency / Skill	Candidate with this will display	Low	Medium	High
Communication Skills	Excellent communication skills over the phone Can clearly articulate medical jargon to people with no medical knowledge Ability to explain health-related messaging in a clear, concise and calm manner Excellent written communication for medical notes
	Questions
	How would you obtain all relevant information from a patient who was in distress? How do you explain technical medical terms to a non-technical person in this role? What would you do if you received a call from a patient who had a poor connection or line? Describe a time where you have had to communicate an adherence or health plan to a patient who didn’t understand what you were saying. How did you get around this issue?

Comments:

Competency / Skill	Candidate with this will display	Low	Medium	High
Clinical Knowledge	Clearly demonstrates high level of clinical knowledge on a range of health issues and medications Must have experience as a registered nurse Can ask appropriate questions to understand presenting health issues without seeing the patient
	Questions
	You receive a call from a concerned person whose friend has drunk too much alcohol. What would be the first question you would ask to assess the severity of the situation? Tell me about your Registered Nurse experience. What was the most complex case you have worked on? What was your involvement in it? Tell me about a time where you had to deal with an aggressive or hostile patient or family member.

Comments:

Competency / Skill	Candidate with this will display	Low	Medium	High
Ethical Knowledge / Empathy	Understands and abides by laws of ethics Demonstrates a caring and empathetic nature with all clients and patients Understands cultural and religious differences in presentation and explanation of health issues Non-judgmental when working with patients
	Questions
	Tell me about a time where you have demonstrated cultural/religious empathy or understanding in treatment of a patient. How would you handle client confidentiality, whilst maintaining documentation, when working with clients over the phone? Tell me about a situation when a patient has refused consent to treatment. How did you manage this?

Comments:

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