Virtual Assistant – Vervoe Help Center

Virtual Assistant: Interview Guide

Candidate:

Skills assessment score (%):

This interview guide is intended to be used in conjunction with the Vervoe skills assessment. Where a candidate has scored Low - Medium on a skill, focus on asking more questions from that skill to gain deeper insight into their level of competency.

Competency / Skill	Candidate with this will display	Low	Medium	High
Virtual Assistant	Confident to work with little direction Clearly communicates through multiple platforms and means of communication Displays initiative and self-motivation Varied experience in providing a range of VA duties Effective decision making Extremely organized
	Questions
	What do you enjoy the most and least about being a virtual assistant? Tell me about the last time you felt stressed at work. What was the situation and how did you handle it?

Comments:

Competency / Skill	Candidate with this will display	Low	Medium	High
Initiative	Can work unsupervised Takes responsibility for getting things done without direction
	Questions
	How do you keep yourself engaged working remotely? Tell me about a time you have gone above and beyond what has been asked of you for a task, project, or your role as a whole. Describe a time where you have had to make a decision where you haven’t had all of the necessary information.

Comments:

Competency / Skill	Candidate with this will display	Low	Medium	High
Communication	Exceptional communication both written and verbally Can confidently communicate tough messages to clients, customers, and superiors Transparency in all work Honest in all communications
	Questions
	Describe a time where there has been a communication breakdown in your role between someone you were working for. Tell us about a time where you have had to communicate a hard message to someone you have worked for or a customer. How did you deliver this? Describe a time where you have taken on a job or task and later realized it was too big or you couldn’t complete it. How did you manage this?

Comments:

Competency / Skill	Candidate with this will display	Low	Medium	High
Organized	Can multitask and prioritize tasks Confidently manages multiple priorities from scheduling appointments to managing social media Can handle high workloads while remaining calm
	Questions
	Tell me how you manage to keep track of the various tasks you’re assigned to ensure everything is completed. Describe a time where you have missed a deadline or forgotten to complete a task. What was the situation, why was it missed and what was the outcome?

Comments:

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