Stocker – Vervoe Help Center

Stocker: Interview Guide

Candidate:

Skills assessment score (%):

This interview guide is intended to be used in conjunction with the Vervoe skills assessment. Where a candidate has scored Low - Medium on a skill, focus on asking more questions from that skill to gain deeper insight into their level of competency.

Competency / Skill	Candidate with this will display	Low	Medium	High
Stocker	No previous experience necessary Understands the importance of customer service and attention to detail Must be physically fit and able to lift boxes and stock shelves for full-day shifts. Ability to stand all day and lift heavy merchandise
	Questions
	Are you confident that you are physically able to work 8+ hour shifts on your feet lifting heavy stock and merchandise? What was the most physically demanding job you have done? How did you manage? How do you see this role fitting into the overall business? What value do you think you will bring to the team?

Comments:

Competency / Skill	Candidate with this will display	Low	Medium	High
Customer Service	Although this is not explicitly a customer-facing role, need to demonstrate a high level of customer service when interacting with customers and internal stakeholders
	Questions
	Why do you think customer service is important in this role? How will you build relationships with internal stakeholders in this role?

Comments:

Competency / Skill	Candidate with this will display	Low	Medium	High
Communication Skills	Collaborates and communicates with store managers when stock is running low or items are missing Ability to clearly follow instructions Works well with team members
	Questions
	What challenges do you think you will encounter in this role? How will you overcome them? Tell me about a time where your message was misinterpreted. Do you know why? What did you learn?

Comments:

Competency / Skill	Candidate with this will display	Low	Medium	High
Attention to detail	Can easily translate floor and merchandise plans to stocking shelves Ensures stock numbers are correct in matching products on orders Accurately checks that products align with deliveries and purchase orders
	Questions
	How do you ensure you have consistent attention to detail in your work? Tell me about a time you discovered that you made a mistake in your work. How did you discover this and what did you do to rectify? What would you do if you found that the level of stock didn’t match up with what was on the order form?

Comments:

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