Online Grocery Delivery Driver: Interview Guide
Candidate:
Skills assessment score (%):
This interview guide is intended to be used in conjunction with the Vervoe skills assessment. Where a candidate has scored Low - Medium on a skill, focus on asking more questions from that skill to gain deeper insight into their level of competency.
Competency / Skill |
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Delivery Driver |
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Questions |
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What drivers licence do you have? Do you have any demerit points? Do you have any conditions on your licence?
Tell me about the routes you have planned, what factors do you take into consideration?
Tell me about a time where you have made a mistake in your previous driving role. |
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Comments:
Competency / Skill |
Candidate with this will display |
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High |
Customer Service |
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Questions |
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Describe a time where you have put the customer first.
What does good customer service look like to you in this role?
How would you handle a customer who wasn’t happy with their delivery? |
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Comments:
Competency / Skill |
Candidate with this will display |
Low |
Medium |
High |
Safety |
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Questions |
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Tell me about a time where you have prioritized safety in your job.
In what sort of situations would you not complete a delivery due to safety?
What safety checks do you carry out prior to driving or completing a delivery? |
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Comments: