Hospitality Aide: Interview Guide
Candidate:
Skills assessment score (%):
This interview guide is intended to be used in conjunction with the Vervoe skills assessment. Where a candidate has scored Low - Medium on a skill, focus on asking more questions from that skill to gain deeper insight into their level of competency.
Competency / Skill |
Candidate with this will display |
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Hospitality Aide |
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Questions |
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What motivated you to become a Hospitality Aide?
Tell me about your most rewarding experience as a hospitality aide.
What has been the biggest learning for you so far in your career? |
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Comments:
Competency / Skill |
Candidate with this will display |
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High |
Communication |
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Questions |
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Tell me about a time where you have had miscommunication with a patient or their family. How did you rectify this?
How do you go about building relationships with patients who are hard to communicate with (deaf, Alzheimer's etc.)?
How do you like to communicate with your patient’s families? |
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Comments:
Competency / Skill |
Candidate with this will display |
Low |
Medium |
High |
Personal Care |
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Do you think it’s important to document a patient's behaviour and activities? Why/why not?
Is there anything you wouldn’t do for a patient as their hospitality aide?
When would you check a patient’s vital signs? |
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Comments:
Competency / Skill |
Candidate with this will display |
Low |
Medium |
High |
Customer Service / Empathy |
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Questions |
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Have you worked with any patients that you’ve found it hard to build a relationship with? Why?
Tell us about a patient who has had a difficult family. How were they difficult and how did you manage this relationship?
How have you demonstrated empathy with previous patients? |
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Comments: