Hospitality Aide – Vervoe Help Center

Hospitality Aide: Interview Guide

Candidate:

Skills assessment score (%):

This interview guide is intended to be used in conjunction with the Vervoe skills assessment. Where a candidate has scored Low - Medium on a skill, focus on asking more questions from that skill to gain deeper insight into their level of competency.

Competency / Skill	Candidate with this will display	Low	Medium	High
Hospitality Aide	Comfortable assisting patients in their daily personal tasks Experience checking vital signs of patients and administering medication Passionate about providing care to patients in their daily lives and maintaining engagement ‘No task is too small or big’ attitude
	Questions
	What motivated you to become a Hospitality Aide? Tell me about your most rewarding experience as a hospitality aide. What has been the biggest learning for you so far in your career?

Comments:

Competency / Skill	Candidate with this will display	Low	Medium	High
Communication	Can communicate with people from all walks of life in a professional, friendly manner Clearly articulates instructions in a concise manner Builds relationships with patients through honest and vital communication
	Questions
	Tell me about a time where you have had miscommunication with a patient or their family. How did you rectify this? How do you go about building relationships with patients who are hard to communicate with (deaf, Alzheimer's etc.)? How do you like to communicate with your patient’s families?

Comments:

Competency / Skill	Candidate with this will display	Low	Medium	High
Personal Care	Comfortable providing personal duties for patients including washing, cooking, cleaning, dressing, checking vital signs and administering medication Documents all activities and behaviours
	Questions
	Do you think it’s important to document a patient's behaviour and activities? Why/why not? Is there anything you wouldn’t do for a patient as their hospitality aide? When would you check a patient’s vital signs?

Comments:

Competency / Skill	Candidate with this will display	Low	Medium	High
Customer Service / Empathy	Clearly delivered positive customer service to individuals facing challenging or stressful situations Provides family of patients with equal customer service and empathy Prioritises customer service in emergency and high stress situations
	Questions
	Have you worked with any patients that you’ve found it hard to build a relationship with? Why? Tell us about a patient who has had a difficult family. How were they difficult and how did you manage this relationship? How have you demonstrated empathy with previous patients?

Comments:

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