Cleaner – Vervoe Help Center

Cleaner: Interview Guide

Candidate:

Skills assessment score (%):

This interview guide is intended to be used in conjunction with the Vervoe skills assessment. Where a candidate has scored Low - Medium on a skill, focus on asking more questions from that skill to gain deeper insight into their level of competency.

Competency / Skill	Candidate with this will display	Low	Medium	High
Cleaner	Extensive experience cleaning various sites Strong knowledge of chemicals, products, and surfaces Flexibility to work varying shifts, day and night Knowledge and adherence to periodical work Punctual and reliable, can work in a team towards a common goal
	Questions
	What technical cleaning experience do you have? Tell me about the different sites you have worked on. What 3 skills do you think are required to be a competent cleaner? Describe a complex cleaning job you have executed. What was the situation and how did you manage this? What is your availability for day and night shifts? What kind of cleaning tools and techniques do you have experience working with?

Comments:

Competency / Skill	Candidate with this will display	Low	Medium	High
Health and Safety	Understands the importance of health and safety as a cleaner and strictly adheres to protocols Demonstrates willingness to report hazards or near misses Can clearly articulate knowledge and understanding of different chemicals and potential risks
	Questions
	Have you had to deal with an emergency in any of your previous roles? If so, what was it and how did you respond? What does health and safety mean to you in this role? Whose responsibility is health and safety? Describe a time where you have demonstrated good health and safety knowledge or procedures.

Comments:

Competency / Skill	Candidate with this will display	Low	Medium	High
Communication skills	Can clearly articulate procedural information Understands the importance of clear communication as a cleaner, especially with shift work Raises issues when they arise
	Questions
	What would you do if you received unclear instructions from your supervisor for a job? Describe a time where you have demonstrated strong communication skills within a team environment. Tell me about a time where you have had to explain a technical cleaning problem to someone who didn’t have the expertise.

Comments:

Competency / Skill	Candidate with this will display	Low	Medium	High
Customer Service	Understands the role that customer service plays in their position Demonstrates a customer centric approach Exhibits a professional and friendly manner
	Questions
	Why do you think customer service is important as a cleaner? How would you manage a situation where you are required to clean while customers are still around?

Comments:

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