General Troubleshooting Steps
If you experience issues completing your assessment there are several troubleshooting steps to take to get things working:
- Use a Google Chrome browser on a desktop or laptop device for optimal performance. If you are using your mobile phone, we still recommend using a Google Chrome browser. You can download this browser for free online or from your app store.
If you are already using Google Chrome try clearing your browser cache and history. Make sure to close all the tabs in the browser after you clear cache and then reopen your browser and log back in.
Ensure that your browser is up to date. To check this click on the 3 dot menu in Chrome and go down to "Help" and choose "About Google Chrome".
You will see the version and if it needs to be updated it should automatically start the update and request for you to relaunch. Relaunch and log back in again to try and record.
There may be an extension on your device that is preventing you from viewing the document, so you can try using a private browser on Incognito window to access the interview.
Assessment Timers and Getting Locked Out of the Assessment
Please be aware of any timers that may be attached to your assessment or individual assessment questions. You are unable to pause timers, so once you start the clock you must complete the assessment or question during the allotted time or you will be locked out. We are unable to reset assessments once you have started the timer.
If you are in the middle of completing the assessment and you suddenly cannot complete your response, and there isn't a timer or there is still time on the clock, then the assessment may have expired as you were completing it. If this occurs, please contact us at firstname.lastname@example.org.
If your assessment has expired, then will see the button to request more time from the employer. The employer will then determine if they will grant you an extension.
If you do not have the option to request more time or start the assessment, then the employer has closed the opportunity and is no longer accepting applications.