There may be instances where you find that things aren't working how they should. For example, if you are trying to record or review a video and find that it is not working as expected then clearing your browser history and cache might help.
Below you will find a links with steps on how to clear cache for major browsers.
Before clearing cache, make sure to close any browser tabs windows that are open. Then open your browser to a blank tab and follow the steps.
If you continue to have issues even after clearing cache in IE or Safari, we suggest you try using Chrome or Firefox. Please update us on any issues that persist.