There may be instances where you find that things aren't working how they should. For example if you are trying to record or review a video and find that it is not working as expected then clearing your browser history and cache might help.

Below you will find a links with steps on how to clear cache for major browsers.
Before clearing cache, make sure to close any browser tabs windows that are open. Then open your browser to a blank tab and follow the steps.

Chrome:

https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en

Firefox:

https://support.mozilla.org/en-US/kb/how-clear-firefox-cache

Safari:

https://support.apple.com/kb/ph21411?locale=en_US

**If you continue to have issues even after clearing cache in Safari, we suggest you try using Chrome or Firefox. Please update us on any issues that persist.

Internet Explorer:

https://support.microsoft.com/en-us/help/260897/how-to-delete-the-contents-of-the-temporary-internet-files-folder

**If you continue to have issues even after clearing cache in IE, we suggest you try using Chrome or Firefox. Please update us on any issues that persist.

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